{"id":1149,"date":"2026-01-26T09:23:20","date_gmt":"2026-01-26T09:23:20","guid":{"rendered":"https:\/\/alvuria.com\/?page_id=1149"},"modified":"2026-02-17T20:16:33","modified_gmt":"2026-02-17T20:16:33","slug":"politica-de-devolucoes-e-reembolsos","status":"publish","type":"page","link":"https:\/\/alvuria.com\/es\/politica-de-devolucoes-e-reembolsos\/","title":{"rendered":"Pol\u00edtica de devolu\u00e7\u00f5es e reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1149\" class=\"elementor elementor-1149\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19856de5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19856de5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c5a631f\" data-id=\"5c5a631f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39c59fe7 elementor-widget elementor-widget-heading\" data-id=\"39c59fe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">POL\u00cdTICA DE DEVOLU\u00c7\u00d5ES E\nREEMBOLSOS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7162128e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7162128e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d2cbea5\" data-id=\"d2cbea5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-464ba4b8 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"464ba4b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6>\u00c2mbito de aplica\u00e7\u00e3o: Uni\u00e3o Europeia (UE) e Espa\u00e7o Econ\u00f3mico Europeu (EEE)<br \/>\u00daltima atualiza\u00e7\u00e3o: 8 de janeiro de 2026<\/h6><p>A presente Pol\u00edtica estabelece as normas e procedimentos que regem a rescis\u00e3o de contratos de compra e venda celebrados atrav\u00e9s da plataforma ALV\u00daRIA, em estrita conformidade com a Diretiva 2011\/83\/UE do Parlamento Europeu e do Conselho e as respetivas transposi\u00e7\u00f5es nacionais aplic\u00e1veis nos Estados-Membros da Uni\u00e3o Europeia.<\/p><h6>\u00a0<\/h6><h6>1. Direito Legal de Livre Resolu\u00e7\u00e3o \u2014 Artigos de Medidas Padr\u00e3o<\/h6><p data-path-to-node=\"4\"><span data-path-to-node=\"4\" data-index-in-node=\"0\">Direito de Livre Resolu\u00e7\u00e3o e Garantia ALV\u00daRIA \u2014 Artigos de Medidas Padr\u00e3o<\/span> Nos termos do Artigo 9.\u00ba da Diretiva 2011\/83\/UE, o consumidor disp\u00f5e de um prazo legal de 14 dias para livre resolu\u00e7\u00e3o. Contudo, a <span data-path-to-node=\"4\" data-index-in-node=\"208\">ALV\u00daRIA prolonga este direito para um total de 30 dias consecutivos<\/span>, a contar da data de rece\u00e7\u00e3o do bem, para artigos de medidas padr\u00e3o (n\u00e3o personalizados), sem necessidade de indicar qualquer motivo.<\/p><p data-path-to-node=\"5\"><span data-path-to-node=\"5\" data-index-in-node=\"0\">Condi\u00e7\u00f5es<\/span><b data-path-to-node=\"5\" data-index-in-node=\"0\">:<\/b> * O produto deve ser devolvido em perfeito estado, sem sinais de utiliza\u00e7\u00e3o, lavagem ou manipula\u00e7\u00e3o, e na embalagem original, com todas as etiquetas intactas.<\/p><ul data-path-to-node=\"6\"><li><p data-path-to-node=\"6,0,0\">Em conformidade com o Artigo 13.\u00ba da Diretiva 2011\/83\/UE, os custos diretos da devolu\u00e7\u00e3o, incluindo portes internacionais de qualquer pa\u00eds da UE para Portugal, s\u00e3o da inteira responsabilidade do consumidor.<\/p><\/li><\/ul><h6>2. Exclus\u00e3o do Direito de Arrependimento \u2014 Artigos por Medida<\/h6><p>De acordo com o Artigo 16.\u00ba, al\u00ednea c) da Diretiva 2011\/83\/UE, o direito de livre resolu\u00e7\u00e3o n\u00e3o se aplica ao fornecimento de bens confecionados de acordo com as especifica\u00e7\u00f5es do consumidor ou manifestamente personalizados.<br \/><strong>Assim:<\/strong><\/p><ul><li>As cortinas por medida e restantes artigos personalizados n\u00e3o s\u00e3o eleg\u00edveis para troca, devolu\u00e7\u00e3o ou reembolso, salvo em caso de defeito de fabrico ou falta de conformidade legalmente comprovada.<\/li><li>Erros de medi\u00e7\u00e3o, escolha de materiais, cores ou altera\u00e7\u00f5es de inten\u00e7\u00e3o ap\u00f3s in\u00edcio de produ\u00e7\u00e3o n\u00e3o conferem direito a devolu\u00e7\u00e3o.<\/li><\/ul><h6>3. Toler\u00e2ncia T\u00e9cnica T\u00eaxtil<\/h6><p>Por se tratar de confe\u00e7\u00e3o manual e materiais de natureza flex\u00edvel, \u00e9 aceite uma toler\u00e2ncia t\u00e9cnica de \u00b11,5 cm nas dimens\u00f5es finais.<br \/>Esta varia\u00e7\u00e3o constitui norma setorial europeia e n\u00e3o representa defeito de fabrico.<\/p><h6>4. Janela Estrita de Cancelamento<\/h6><p>O cliente disp\u00f5e de um prazo m\u00e1ximo de 5 horas ap\u00f3s confirma\u00e7\u00e3o de pagamento para solicitar cancelamento com direito a reembolso.<br \/>Ap\u00f3s esse per\u00edodo, o contrato entra em fase de execu\u00e7\u00e3o produtiva irrevers\u00edvel, cessando qualquer direito de cancelamento.<\/p><h6>5. Protocolo de Inspe\u00e7\u00e3o e Danos de Transporte<\/h6><ul><li>No ato da entrega, se existirem danos vis\u00edveis na embalagem, o destinat\u00e1rio deve registar na guia da transportadora: \u201cRESERVA POR DANOS VIS\u00cdVEIS\u201d.<\/li><li>Danos ocultos devem ser comunicados por email no prazo m\u00e1ximo de 48 horas ap\u00f3s rece\u00e7\u00e3o, acompanhados de registo fotogr\u00e1fico.<\/li><li>A aus\u00eancia deste procedimento impede o acionamento do seguro de transporte.<\/li><\/ul><h6>6. Reembolsos<\/h6><p>Os reembolsos, quando aplic\u00e1veis, s\u00e3o efetuados pelo mesmo m\u00e9todo de pagamento. Ap\u00f3s a rece\u00e7\u00e3o e verifica\u00e7\u00e3o t\u00e9cnica do produto devolvido em Portugal, a ALV\u00daRIA processar\u00e1 o reembolso num prazo estimado de <b data-path-to-node=\"9\" data-index-in-node=\"220\">3 a 5 dias \u00fateis<\/b> (n\u00e3o ultrapassando o limite legal de 14 dias previsto na Diretiva). A ALV\u00daRIA reserva-se o direito de reter o reembolso at\u00e9 \u00e0 rece\u00e7\u00e3o f\u00edsica e inspe\u00e7\u00e3o do bem.<\/p><h6>7. Resolu\u00e7\u00e3o de Lit\u00edgios Online (ODR)<\/h6><p>O consumidor pode recorrer \u00e0 Plataforma de Resolu\u00e7\u00e3o de Lit\u00edgios Online da Comiss\u00e3o Europeia:<br \/>https:\/\/ec.europa.eu\/consumers\/odr<\/p><h6>8. Nota sobre Artigos Personalizados e Portes<\/h6><p>As cortinas por medida, por se tratarem de produtos personalizados e de natureza volumosa, encontram-se sujeitas a regras de envio pr\u00f3prias, determinadas em fun\u00e7\u00e3o das suas caracter\u00edsticas t\u00e9cnicas, dimens\u00f5es, tipo de calha e destino.<br \/>Estes artigos n\u00e3o beneficiam de campanhas promocionais de portes gratuitos aplic\u00e1veis a produtos de medidas padr\u00e3o<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42f874a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42f874a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2924e74\" data-id=\"2924e74\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b3405be elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b3405be\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-649e964\" data-id=\"649e964\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fb5d51 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3fb5d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-truck-2\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEnv\u00edo\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGratis en pedidos superiores a 120\u20ac\n<div style=\"margin-top: 4px;font-size: 11px;color: #999;font-style: italic;line-height: 1.2\">\n    Excepto cortinas hechas a medida (env\u00edo bajo pedido).\n<\/div>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-0980daa\" data-id=\"0980daa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb9895d elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"cb9895d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-credit-card\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPago seguro\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCifrado SSL\n<div style=\"margin-top: 4px;font-size: 11px;color: #999;font-style: italic;line-height: 1.2\">\n Protecci\u00f3n completa de sus datos.\n<\/div>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-b99d88c\" data-id=\"b99d88c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd135ad elementor-position-inline-start elementor-widget__width-initial elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"fd135ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-save-money\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t30 d\u00edas para devoluciones\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSatisfacci\u00f3n total o le devolvemos su dinero.\n<div style=\"margin-top: 4px;font-size: 11px;color: #999;font-style: italic;line-height: 1.2\">\nExcepto cortinas hechas a medida (salvo defecto de fabricaci\u00f3n).\n<\/div>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3c37210\" data-id=\"3c37210\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-937b6cb elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"937b6cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjQ3NzEiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"\u00bfNecesitar ayuda?\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-support\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjQ3NzEiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" >\n\t\t\t\t\t\t\t\u00bfNecesitar ayuda?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCont\u00e1ctanos\n<div style=\"margin-top: 4px;font-size: 11px;color: #999;font-style: italic;line-height: 1.2\">\n  Contacto disponible v\u00eda Chat o Email.\n<\/div>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE DEVOLU\u00c7\u00d5ES E REEMBOLSOS \u00c2mbito de aplica\u00e7\u00e3o: Uni\u00e3o Europeia (UE) e Espa\u00e7o Econ\u00f3mico Europeu (EEE)\u00daltima atualiza\u00e7\u00e3o: 8 de janeiro de 2026 A presente Pol\u00edtica estabelece as normas e procedimentos que regem a rescis\u00e3o de contratos de compra e venda celebrados atrav\u00e9s da plataforma ALV\u00daRIA, em estrita conformidade com a Diretiva 2011\/83\/UE do Parlamento Europeu [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1149","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/alvuria.com\/es\/wp-json\/wp\/v2\/pages\/1149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alvuria.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alvuria.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alvuria.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alvuria.com\/es\/wp-json\/wp\/v2\/comments?post=1149"}],"version-history":[{"count":0,"href":"https:\/\/alvuria.com\/es\/wp-json\/wp\/v2\/pages\/1149\/revisions"}],"wp:attachment":[{"href":"https:\/\/alvuria.com\/es\/wp-json\/wp\/v2\/media?parent=1149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}