Scope of application: apply to the European Union (EU) and the European Economic area ("EEA")
Last updated: January 8, 2026

This privacy Policy sets forth the policies and procedures governing the termination of a contract of purchase and sale entered into by the platform ALVÚRIA, in strict accordance with the Directive 2011/83/EU of the European Parliament and of the Council, and the value of these national laws of the Member States of the European Union.

1. The Legal right of Free Resolution, Articles of the Standard

The right of Free Resolution, and the Warranty ALVÚRIA — Sections of the Standard In accordance with Article 9.No to the Directive 2011/83/EU, the consumer is entitled to a statutory period of 14 days for free, and resolution. However, the ALVÚRIA extend this to a total of no less than 30 daysas of the date of the receipt of the property, to the articles of the standard (non-custom), without giving any reason.

Conditions: * The product must be returned to us in perfect condition, no signs of use, cleaning, or handling it, and in the original packaging, with all labels intact.

• In accordance with Article 13.No to the Directive 2011/83/EU) and the direct costs of the return, including postage, international to any country in the EU for the Uk, is the sole responsibility of the customer.

2. Excluding the 'buyer's remorse' — an article by the Measure

In accordance with Article 16.Paragraph, point (c) of the Directive 2011/83/EU provides for the right of free resolution, it does not apply to the supply of goods made according to the consumer's specifications or clearly personalized.
Like this:

• The curtains measure, and other customized items are not eligible for exchange, return or refund unless in the event of a defect in workmanship or lack of conformity of the legally established.
• The errors of measurement, selection of materials, colors, or changes in the intention, after the start of production, does not confer the right of return.

3. The Tolerance Of Technical Textiles

Because they deal with how to guide and the materials are of a flexible nature, and is accepted on a fault tolerance technique is ±1.5 cm in the dimension of the end.
This variation is the standard sector, european, and do not represent a manufacturing defect.

4. The window, in a Strict Cancellation

The customer has a maximum period of up to 5 hours after receipt of a payment order to request a cancellation with a refund.
After this period, the contract shall enter into the implementation phase of production beyond repair, shall cease to apply to any right of cancellation.

5. The protocol of the Inspection and the Damage of the Transportation

• At the time of the delivery, and if there are any visible signs of damage on the package, the recipient must register with the tab on the parcel: “a RESERVATION FOR any VISIBLE signs of DAMAGE”.
• Hidden damages should be reported to us via email within 48 hours of receipt, together with the record photography.
• In the absence of this procedure will prevent the drive from the shipping insurance.

6. Refunds

All refunds, where applicable, shall be made by the original method of payment. After we receive and check the technical product is returned only in the Uk, the ALVÚRIA will process your refund on time, within budget, of 3-5 business days (do not exceed the legal limit of 14 days is provided for in the Directive). The ALVÚRIA reserves the right to withhold the refund until receipt of the physical inspection of the property.

7. The resolution of a Dispute Online (ODR)

Consumers can use the Platform to a Resolution of a Dispute Online by the European Commission:
https://ec.europa.eu/consumers/odr

8. A note on Customized Items, and Shipping fees

The curtains, made to measure because they are custom-made products, and the nature of large, are subject to the rules for the submission of its own, determined on the basis of their technical characteristics, size, type, track, and target.
In these articles do not benefit from the promotional campaigns of the free shipping apply to products standard